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Patient Services Representative - Snohomish

Job Description:
At the Everett Clinic, a DaVita Medical Group, our purpose is simple - do the right thing - for our patients and each other.
The philosophy allows us to recruit the best talent and enjoy a reputation as one of the most innovative and high-quality healthcare providers in the country.
Some say we are a medical group, but we like to think we're a large family.
Our team cares about our patients and each other.
We offer the best in quality care, advanced technologies and quality facilities.
Our Core Values: o We do what is right for each patient.
o We provide an enriching and supportive workplace.
o Our team focuses on value: service, quality & cost.
The Everett Clinic offers competitive salary, excellent benefits including a retirement savings plan, tuition reimbursement, paid time off, health insurance, flexible work schedules and professional growth opportunities.
Work with the best.
Join our Team.
Overview: Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
Schedule: Averages 35-36 hours a week, Sunday 9am-5pm, Wednesday 8am-5pm, Friday 6:30am-8pm, and Saturday 11:15am-8pm.
The first two weeks of training require full time Monday thru Friday, 8am - 5pm.
This is not optional.
Please ensure you available to attend training before applying to this position.
Essential Functions:
o Greets patients and directs them to appropriate departments o Answers multiple phone lines; directs calls and takes messages as needed o Verifies patient information and insurance eligibility; collects payments o Directs patients to complete forms and processes patient-related paperwork o Informs provider's assistant of no shows and cancellations o Makes follow-up appointments for patients and calls patients to confirm appointments o Contacts "bumped" patients and reschedules appointments as appropriate o Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned.
Education: High school graduation or GED.
Experience:
Experience in medical reception and customer service preferred.
Strong customer service skills required.
Knowledge, Skills & Abilities: Noted below are the essential responsibilities the job holder must be able to perform satisfactorily to do this job successfully.
Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.
Knowledge, Skills & Abilities: o Medical terminology preferred o Computer literate.
o Ability to type 25 wpm.
o Ability to concurrently perform multiple tasks.
o Skill required to enter patient data into EHR and navigate computer applications i.
e.
EPIC, Intranet, Outlook and the Lab and Radiology Information System.
o Ability to communicate clearly and concisely.
o Ability to react calmly, professionally, effectively in demanding or emergency situations.
o Ability to read spell, understand and follow oral and written instructions.
o Ability to clearly communicate both verbally and written.
DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington.
A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner.
As of June 30, 2017, DaVita Medical Group's teammates, employed clinicians and affiliated clinicians provided care for approximately 1.
7 million patients.
DaVita Medical Group's leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.
DaVita Medical Group is an equal opportunity/affirmative action employer.
As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.


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