Application Engineer
It is our people behind life's passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you've found your fit. Have what it takes? Join us. PLEASE NOTE:
Brunswick will never ask you to pay any money to participate in the interview process and will not require that you provide sensitive information such as credit card or bank account information. We have recently become aware of certain efforts by cyber criminals who are publishing and promoting fake job listings on third party websites, such as Craigslist and Indeed, by pretending to be actual Brunswick employees. To help ensure you don't fall victim to any of those scams, never disclose sensitive information as mentioned above. Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world's largest recreational marine business. We are seeking an Application Engineer to join our team in Snohomish, WA. This Application Engineer will serve as a key member of an experienced technical team with our RELiON brand providing support for Lithium batteries to a diverse customer base across a variety of applications with a key focus at consumer and dealer levels. This individual will have well developed communication skills both written and verbal that are very professional and express a clear and passionate 'customer first' attitude. We are seeking someone who is highly skilled in methodically diagnosing customer issues, troubleshooting to root cause and determining a proper resolution while leaving them highly satisfied with the outcome. This role is also an internal team player who will generously provide internal support to develop technical content in training and marketing materials.
Responsibilities:
Help customers through the full scope of early product integration, from compatibility to battery selection, sizing, peripheral pairing and even installation. Help to resolve customer/dealer performance issues in the use of their Lithium batteries across a wide variety of applications. Identify opportunities for product improvement and communicate those ideas to product management and engineering teams Qualify product performance issues as warranty claims when possible, initiate claim management procedure, while capturing key quality data during the process Collaborate with application engineers to identify and resolve integration issues, better understand potential future problems and establish proactive preventative steps in training and other technical documents Stay up to date with the company's offered products, product features. Effectively communicate and educate all prospective and existing customers on the company's products, solutions and advantages at events, on calls and in written communication Form strong relationships with our key business partners while fostering their technical understanding of our product line Skills and
Qualifications:
B.S degree in Electrical Engineering or related field or equivalent experience Familiarity with DC and AC electrical systems. Battery industry experience a plus High level of proficiency with technical support via phone, email and in-person field settings Ability to work remotely 40%, travel 10% Ability to work East Coast hours preferred, not required Independently make decisions and solve problems based on technical acumen Direct customer service experience and/or experience talking on the phone with customers Ability to remember and communicate detailed technical information clearly and accurately Excellent written and verbal communication skills Expertise in any of these markets:
Low speed electric vehicles, Marine, Recreational vehicles, Floor Machines, AWP's, Material Handling, Solar photovoltaic systems Moderate understanding and/or proficiency in CANbus communication. A demonstrated ability to drive sales through technical support and customer service relations Passionate about innovations in energy storage, renewable energy, energy-related technology Location:
Snohomish, WA Semi-remote (2-3 days from home per week) Work East Coast Hours Occasional travel to staff trade shows, conduct field testing, or customer training may be required About the Company:
Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world's largest recreational marine business. Whether on water or on the road, delivering an optimal user experience is at the heart of Advanced Systems Group's business. It's why we are proud to be the world's leading supplier of products and integrated systems to the marine, RV, and Specialty Vehicle industries. Our broad portfolio of market leading brands in power management, digital control & monitoring, and networked devices are distributed globally to a diverse aftermarket and OEM customer base. ASG is driven, every day, to be the world's most trusted partner to the marine and mobile industries. RELiON Battery, a newly acquired brand of ASG, is a global leader and manufacturer of lithium batteries for use in high power applications such as boats, RVs, EVs and solar energy systems Our tagline, Challenge Your Limits, reflects our philosophy. We like to say you will run out of adventure before you run out of power. We want sports and outdoor enthusiasts to challenge their limits, without worrying if their battery can keep up with them. We are committed to improving lives and improving the planet, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our talented team members, which reflect who we are, the environment we create and how we work together. Our company is built on values of integrity and commitment. We define our cultural mindset through four simple behaviors:
We use our business for good, create an environment of trust, seek different perspectives and achieve excellence. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity Employer:
Minorities/Women/Protected Veterans/Disabled
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
Brunswick will never ask you to pay any money to participate in the interview process and will not require that you provide sensitive information such as credit card or bank account information. We have recently become aware of certain efforts by cyber criminals who are publishing and promoting fake job listings on third party websites, such as Craigslist and Indeed, by pretending to be actual Brunswick employees. To help ensure you don't fall victim to any of those scams, never disclose sensitive information as mentioned above. Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world's largest recreational marine business. We are seeking an Application Engineer to join our team in Snohomish, WA. This Application Engineer will serve as a key member of an experienced technical team with our RELiON brand providing support for Lithium batteries to a diverse customer base across a variety of applications with a key focus at consumer and dealer levels. This individual will have well developed communication skills both written and verbal that are very professional and express a clear and passionate 'customer first' attitude. We are seeking someone who is highly skilled in methodically diagnosing customer issues, troubleshooting to root cause and determining a proper resolution while leaving them highly satisfied with the outcome. This role is also an internal team player who will generously provide internal support to develop technical content in training and marketing materials.
Responsibilities:
Help customers through the full scope of early product integration, from compatibility to battery selection, sizing, peripheral pairing and even installation. Help to resolve customer/dealer performance issues in the use of their Lithium batteries across a wide variety of applications. Identify opportunities for product improvement and communicate those ideas to product management and engineering teams Qualify product performance issues as warranty claims when possible, initiate claim management procedure, while capturing key quality data during the process Collaborate with application engineers to identify and resolve integration issues, better understand potential future problems and establish proactive preventative steps in training and other technical documents Stay up to date with the company's offered products, product features. Effectively communicate and educate all prospective and existing customers on the company's products, solutions and advantages at events, on calls and in written communication Form strong relationships with our key business partners while fostering their technical understanding of our product line Skills and
Qualifications:
B.S degree in Electrical Engineering or related field or equivalent experience Familiarity with DC and AC electrical systems. Battery industry experience a plus High level of proficiency with technical support via phone, email and in-person field settings Ability to work remotely 40%, travel 10% Ability to work East Coast hours preferred, not required Independently make decisions and solve problems based on technical acumen Direct customer service experience and/or experience talking on the phone with customers Ability to remember and communicate detailed technical information clearly and accurately Excellent written and verbal communication skills Expertise in any of these markets:
Low speed electric vehicles, Marine, Recreational vehicles, Floor Machines, AWP's, Material Handling, Solar photovoltaic systems Moderate understanding and/or proficiency in CANbus communication. A demonstrated ability to drive sales through technical support and customer service relations Passionate about innovations in energy storage, renewable energy, energy-related technology Location:
Snohomish, WA Semi-remote (2-3 days from home per week) Work East Coast Hours Occasional travel to staff trade shows, conduct field testing, or customer training may be required About the Company:
Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world's largest recreational marine business. Whether on water or on the road, delivering an optimal user experience is at the heart of Advanced Systems Group's business. It's why we are proud to be the world's leading supplier of products and integrated systems to the marine, RV, and Specialty Vehicle industries. Our broad portfolio of market leading brands in power management, digital control & monitoring, and networked devices are distributed globally to a diverse aftermarket and OEM customer base. ASG is driven, every day, to be the world's most trusted partner to the marine and mobile industries. RELiON Battery, a newly acquired brand of ASG, is a global leader and manufacturer of lithium batteries for use in high power applications such as boats, RVs, EVs and solar energy systems Our tagline, Challenge Your Limits, reflects our philosophy. We like to say you will run out of adventure before you run out of power. We want sports and outdoor enthusiasts to challenge their limits, without worrying if their battery can keep up with them. We are committed to improving lives and improving the planet, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our talented team members, which reflect who we are, the environment we create and how we work together. Our company is built on values of integrity and commitment. We define our cultural mindset through four simple behaviors:
We use our business for good, create an environment of trust, seek different perspectives and achieve excellence. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity Employer:
Minorities/Women/Protected Veterans/Disabled
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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